We, at Pixly.Design, want to ensure that our customers are fully satisfied with the products they purchase on our platform. Therefore, we offer a refund and return policy with a time frame of up to 7 days from the date of purchase, provided that the purchased files have not been downloaded.

If you are not satisfied with your purchase and haven’t downloaded the files, you can request a refund by contacting our customer support within the 7-day period. To be eligible for a refund, the product must be in its original and unused condition, and you will need to provide the proof of purchase.

We reserve the right to refuse refund requests in case of a violation of our Acceptable Use Policy.

Refund Request Process:

• Contact customer support within 7 days from the date of purchase;
• Provide the proof of purchase and the reason for the refund request;
• We will evaluate the request individually and may ask for further information or documentation to process the refund;
• If the refund request is approved, the total purchase amount will be refunded.

Products Not Eligible for Refund:

• Custom or made-to-order products;
• Digital products that have already been downloaded (unless there is an issue with the product preventing its use);
• Physical products that have been used, opened, or damaged.

Refund Processing Time:

• Refund processing time may vary depending on the payment method you used;
• Refund will be processed within 7 business days after the approval of the refund request.

Cancellations:

If you wish to cancel an order before it’s completed, please contact Pixly.Design customer support immediately. If the order has already been completed, you will need to follow our refund policy.

Policy Review:

Pixly.Design reserves the right to update or revise this Refund and Return Policy at any time. Changes will be effective immediately upon the publication of the updated policy on our website.